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IC Program Assessment

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Assessing the operational effectiveness of your IC program and governance is an important part of managing your business, and you want a company that is able to do that for you. With Aurochs IC program assessment, you can get just what you need to find any problems, make adjustments, and start moving forward again. We can help you analyze people, and how well the individuals administering the IC plan adhere to the recommended practices they should be using.

We'll look into factors like roles and responsibilities, ownership and accountability, and work hours per day, along with training and onboarding practices, and much more. To do that, we'll also help you with a definition of roles and responsibilities, clearly defined ownership, average work hours, IC admin teams performance tracking, and IC process knowledge redundancy.

We'll look into factors like roles and responsibilities, ownership and accountability, and work hours per day, along with training and onboarding practices, and much more. To do that, we'll also help you with a definition of roles and responsibilities, clearly defined ownership, average work hours, IC admin teams performance tracking, and IC process knowledge redundancy.

We also know it's not just about the people, but it's also about the systems you have in place. We'll help you analyze those systems, too, including the level of automation, reporting standards, access control, notification, disaster recovery, and much more. All factors that evaluate how well technology is being implemented to seamlessly administer the IC plan are important to address, and they need to be examined in order to see what, if any, changes need to be made.

We can look at the automation of your IC system, the level of information that's shared with employees in the field, access control, notification, and the system's audit tracking capability. Additionally, we'll want to consider the payment approval workflows, quality assurance framework, and recovery from failures. Automating your archival abilities also matters.

In addition to people and systems, we analyze processes, such as whether your organization is following the best practices of process implementation and how well the established processes are being followed. Factors such as the establishment of documentation procedures, whether KPIs are being tracked, and how well the quality framework is followed all matter, as do how well communication protocols and approvals are working.

To understand all of that and determine whether changes need to be made, you'll need to analyze the type of documentation available, the type of operational KPIs tracked, the frequency of process audits, and the quality of the governance framework. You'll also want to look carefully at your communication protocol, the payment and process approval workflow, and your change management protocol. A problem in any one of these areas could easily lead to problems in other areas, which could disrupt the entire flow of the organization.

Aurochs can also help you by analyzing outcomes, which affects the overall satisfaction of your company's primary stakeholders. By doing this, we will evaluate factors like pay accuracy, pay timelines, field reporting accuracy, and the number of disputes you may have. This first-level assessment can give you a better picture of whether your field reps are satisfied with how the IC plan is being administered, along with the communication they have with the company.

You'll want to look at these issues in order to better understand the impact of errors on payouts, the frequency of late payments, the potential mismatch between system output and reporting, the frequency of late reports, and the adequacy of management reports. Additional analyses include the availability of quality control and summary reports, the percentage of reps who are accessing the field performance reports, the average time for a dispute resolution, and the average investigation time for a query. All of those metrics can help you see how your company is performing, and how your sales force feels about that performance as it relates to them.